Fourteen days. In full. No reason needed. If the library is not for you, ask within 14 days of your purchase and you get all your money back.
Every purchase of the Energy Yoga video library comes with a 14-day refund. The fourteen days run from the moment your purchase is completed. You do not have to explain yourself, and you do not lose the right by having watched the masterclasses — we would rather you watched them and decided honestly.
Either reply to your purchase email, or write to hello@energyyoga.vn from the address you bought with. One line is enough: say that you want a refund. We do not ask questions and we do not try to talk you out of it.
Payments are handled by Paddle, which is the merchant of record for this purchase — that is the name you will see on your card or bank statement. Refunds are issued by Paddle to the original payment method, in the currency you were charged in. They usually appear within 5–10 working days, depending on your bank.
We refund the full amount you paid. Any difference caused by your own bank's exchange rate between the day you paid and the day you were refunded is set by your bank, not by us.
When a refund is issued, access to the library ends. The two free book sets at Yoga Anatomy and The Breath, taught stay open to you — they are free to everyone and are not part of the purchase.
After the fourteen days we do not refund as a matter of course, because the library is yours for life and there is nothing left to deliver. If something has genuinely gone wrong — a video that will not play, access you never received — write to us anyway. We will fix it, and if we cannot, we will refund you whatever the calendar says.
Please ask us first. The refund above is unconditional for fourteen days and reaches you faster than a bank dispute does. If a chargeback is raised instead, access is suspended while the payment processor reviews it.
Email hello@energyyoga.vn, or message us from any page on this site. We answer in English.